SAMPLE - COMPLIMENTING VENDORS - LETTER COMPLIMENTING SUPPLIER
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Showing posts with label Customer Relations. Show all posts
Showing posts with label Customer Relations. Show all posts
SAMPLE - COMPLIMENTING VENDORS - LETTER COMPLIMENTING SUPPLIER
SAMPLE - COMPLIMENTING VENDORS - LETTER PRAISE FOR SUPPLIER'S EMPLOYEE
SAMPLE - COMPLIMENTING VENDORS - LETTER PRAISE FOR SUPPLIER'S EMPLOYEE
[ Optional additional details. ]
I'm sure that you value [ Employee first name ] as much as we do, but I had to put it in writing. I wish all my business interactions were as pleasant and professional as working with [ Employee first name ]. [ He/She ] is definitely one of your company's greatest assets.
SAMPLE - COMPLIMENTING VENDORS - THANK YOU TO SUPPLIER FOR COOPERATION THROUGH DIFFICULTIES
SAMPLE - COMPLIMENTING VENDORS - THANK YOU TO SUPPLIER FOR COOPERATION THROUGH DIFFICULTIES
Your professionalism and patience have paid off and we now [ What was accomplished. Ex. "have a finished software product, ready to ship," or " have a positive cash flow and will pay all invoices in a timely fashion", etc.].
We really appreciate your support during this difficult time. Thanks.
SAMPLE - DIFFERENCE IN POSTAGE CREDITED TO YOU
Sample - Letter Acknowledging Shipping Error and Confirming Credit to Customer’s Account
By mistake, we shipped your order (#[ORDER NUMBER]) [SHIPMENT TYPE, ex. Overnight] instead of [SHIPMENT TYPE, ex. Express] because we thought time was of key consideration. Since this is our mistake, [we have credited the difference to your account / we have enclosed a check in the amount of the difference].
Please do not hesitate to call me at XXX-XXXX if there is something I can do for you.
Sincerely,
By mistake, we shipped your order (#[ORDER NUMBER]) [SHIPMENT TYPE, ex. Overnight] instead of [SHIPMENT TYPE, ex. Express] because we thought time was of key consideration. Since this is our mistake, [we have credited the difference to your account / we have enclosed a check in the amount of the difference].
Please do not hesitate to call me at XXX-XXXX if there is something I can do for you.
Sincerely,
SAMPLE - REQUESTED SAMPLE - REQUESTED INVOICE ENCLOSED
Sample - Letter Enclosing Copy of its Invoice
As per your request, I have enclosed a copy of our invoice #[INVOICE NUMBER]. {ENUMERATE OTHER ENCLOSURES, IF ANY, ex. I have taken the liberty of including copies of the purchase order and shipment acknowledgement slip.} Please call me at XXX-XXXX if there is anything else I can do for you.
Sincerely,
As per your request, I have enclosed a copy of our invoice #[INVOICE NUMBER]. {ENUMERATE OTHER ENCLOSURES, IF ANY, ex. I have taken the liberty of including copies of the purchase order and shipment acknowledgement slip.} Please call me at XXX-XXXX if there is anything else I can do for you.
Sincerely,
SAMPLE - REQUEST HOTEL TO FORWARD GUEST’S BILLS
Sample - Letter to Hotel Requesting that all Charges Incurred by and Individual be Billed to Company up to Approved Credit Limit
As a guest of our firm, [NAME, ex. Joe Johnson] will be staying at your establishment [DURATION, during the weekend of June 13 to 15]. We kindly request that you forward all charges for his stay to us at:
[ADDRESS, ex.
Attention: Bill Williams
PowerAccount Industries
Accounting Department
4312 Third Street
Anycity, Anystate 85245]
We have authorized a credit limit of $[AMOUNT] for such charges. If the charges exceed this amount, please call me at XXX-XXXX for pre-approval of any additional charges.
Allow me to thank you for your special attention in this matter. I am certain [NAME, ex. Mr. Johnson]’s stay at your establishment will be a pleasant and enjoyable one.
Feel free to call me if I can be of any assistance.
As a guest of our firm, [NAME, ex. Joe Johnson] will be staying at your establishment [DURATION, during the weekend of June 13 to 15]. We kindly request that you forward all charges for his stay to us at:
[ADDRESS, ex.
Attention: Bill Williams
PowerAccount Industries
Accounting Department
4312 Third Street
Anycity, Anystate 85245]
We have authorized a credit limit of $[AMOUNT] for such charges. If the charges exceed this amount, please call me at XXX-XXXX for pre-approval of any additional charges.
Allow me to thank you for your special attention in this matter. I am certain [NAME, ex. Mr. Johnson]’s stay at your establishment will be a pleasant and enjoyable one.
Feel free to call me if I can be of any assistance.
SAMPLE - THANK YOU FOR FILLING QUESTIONNAIRE: SUGGESTIONS CONSIDERED
Sample - Letter Thanking Customer for Participating in Questionnaire
Thank you for filling and returning our questionnaire. I wish to take this opportunity to tell you that I have brought your comments to the attention of [PERSON/POSITION, ex. our vice president of sales]. [STATE ACTION TO BE TAKEN, We have immediately called a meeting to discuss the possibility altering our terms of sale, as you suggested.]
Again, I thank you for your response and I will keep you posted on the results.
Sincerely,
Thank you for filling and returning our questionnaire. I wish to take this opportunity to tell you that I have brought your comments to the attention of [PERSON/POSITION, ex. our vice president of sales]. [STATE ACTION TO BE TAKEN, We have immediately called a meeting to discuss the possibility altering our terms of sale, as you suggested.]
Again, I thank you for your response and I will keep you posted on the results.
Sincerely,
SAMPLE - REQUEST CUSTOMER TO FILL QUESTIONNAIRE
Sample - Letter Requesting Customer to Complete and Return Questionnaire
I am interested in your opinions and suggestions.
Although I understand that your schedule is busy, I am hoping that you will take the little time required to fill out the enclosed questionnaire. As you know, [FIRM NAME, ex. PowerAccount Software] is always looking for ways to [GOAL OF QUESTIONNAIRE, ex. improve our accounting software] and ultimately keep you happy.
{MENTION INCENTIVE, IF ANY, ex. Since I understand that your time is valuable, I will immediately issue you a 5% discount on all future releases of our AccountSoft package as soon as we receive your questionnaire.} I have also enclosed a self-addressed, stamped envelope to return your questionnaire to us. I want you to know that your suggestions and opinions are valuable to us. After all, we hope that you will continue to look to us for all your future [NEED(S), ex. accounting software] needs.
Sincerely,
I am interested in your opinions and suggestions.
Although I understand that your schedule is busy, I am hoping that you will take the little time required to fill out the enclosed questionnaire. As you know, [FIRM NAME, ex. PowerAccount Software] is always looking for ways to [GOAL OF QUESTIONNAIRE, ex. improve our accounting software] and ultimately keep you happy.
{MENTION INCENTIVE, IF ANY, ex. Since I understand that your time is valuable, I will immediately issue you a 5% discount on all future releases of our AccountSoft package as soon as we receive your questionnaire.} I have also enclosed a self-addressed, stamped envelope to return your questionnaire to us. I want you to know that your suggestions and opinions are valuable to us. After all, we hope that you will continue to look to us for all your future [NEED(S), ex. accounting software] needs.
Sincerely,
SAMPLE - WELCOME LETTER TO NEW CUSTOMER
SAMPLE - WELCOME LETTER TO NEW CUSTOMER
The [name of firm] would like to welcome you as a new customer to our firm. We know that you will be extremely satisfied with our line of products and the service we provide to our customers.
You are invited to purchase our merchandise on our regular open account terms, [set forth terms] Our credit manager, [name] , will be happy to discuss any aspect of our credit policy with you at your convenience.
I am enclosing our catalog and price list for your review. I believe that you will find our prices competitive and in keeping with industry trends. Throughout the year we offer our valued customers frequent discounts as an incentive and as a showing of our appreciation.
I do hope you will afford us the opportunity to serve you in the near future.
Sincerely,
The [name of firm] would like to welcome you as a new customer to our firm. We know that you will be extremely satisfied with our line of products and the service we provide to our customers.
You are invited to purchase our merchandise on our regular open account terms, [set forth terms] Our credit manager, [name] , will be happy to discuss any aspect of our credit policy with you at your convenience.
I am enclosing our catalog and price list for your review. I believe that you will find our prices competitive and in keeping with industry trends. Throughout the year we offer our valued customers frequent discounts as an incentive and as a showing of our appreciation.
I do hope you will afford us the opportunity to serve you in the near future.
Sincerely,
SAMPLE - THANK YOU FOR DROPPING IN
Letter to Customer Thanking it for Visiting at Your Site
I would just like to thank you for dropping in [DATE, ex. on Tuesday]. It is always a pleasure to see you. [FOLLOW UP ON CONVERSATION, ex. I have taken a look at your order, and have determined that a slight error on the part of our suppliers is to blame. We will be shipping the compressors to you today and you should receive it by the end of this week.]
I look forward to seeing you again.
Best regards,
I would just like to thank you for dropping in [DATE, ex. on Tuesday]. It is always a pleasure to see you. [FOLLOW UP ON CONVERSATION, ex. I have taken a look at your order, and have determined that a slight error on the part of our suppliers is to blame. We will be shipping the compressors to you today and you should receive it by the end of this week.]
I look forward to seeing you again.
Best regards,
SAMPLE - THANK YOU FOR PRESENT: CANNOT ACCEPT
Letter to Customer Thanking it for Gift and Regrets that Cannot Accept It
You have indeed embarrassed me by your present. [COMPLIMENT PRESENT, ex. The painting is nothing short of beautiful]. That is why I truly regret that I cannot accept it.
I have a policy of not accepting expensive gifts from [GROUP, ex. our customers]. Although I would love to keep it, your gracious gift falls under this category. Nonetheless, I sincerely thank you for the thought.
Best regards,
You have indeed embarrassed me by your present. [COMPLIMENT PRESENT, ex. The painting is nothing short of beautiful]. That is why I truly regret that I cannot accept it.
I have a policy of not accepting expensive gifts from [GROUP, ex. our customers]. Although I would love to keep it, your gracious gift falls under this category. Nonetheless, I sincerely thank you for the thought.
Best regards,
SAMPLE - THANK YOU FOR HOSPITALITY PRESENT
Letter to Customer Thanking it for Gift
Thank you indeed for your warm and gracious gift. [COMPLIMENT PRESENT, ex. The painting fits exceptionally well with our decor.] It will cause us to remember your hospitality and friendship every time we [see / use] it.
Best regards,
Thank you indeed for your warm and gracious gift. [COMPLIMENT PRESENT, ex. The painting fits exceptionally well with our decor.] It will cause us to remember your hospitality and friendship every time we [see / use] it.
Best regards,
SAMPLE - THANK YOU FOR PRESENT
Letter to Customer Thanking it for Present
Thank you for [STATE PRESENT, the baseball tickets]! [COMPLIMENT THE PRESENT, ex. As you know, I love the Toronto Blue Jays and I rarely get a chance to see them at the stadium.]
I will indeed enjoy your gift, and I look forward to seeing you soon.
Best regards,
Thank you for [STATE PRESENT, the baseball tickets]! [COMPLIMENT THE PRESENT, ex. As you know, I love the Toronto Blue Jays and I rarely get a chance to see them at the stadium.]
I will indeed enjoy your gift, and I look forward to seeing you soon.
Best regards,
SAMPLE - THANK YOU FOR LUNCH MEETING
Letter to Customer Thanking it for Lunch Meeting
It was a pleasure to have lunch with you the other day at [LOCATION, ex. Enchante]. I believe we have achieved a lot. [RECAP CONCLUSION OF DISCUSSION AND/OR STATE WHAT YOU WILL DO AS A RESULT OF MEETING, ex. I certainly agree with you that we must act immediately in order to capture significant market share. Accordingly, I will contact our production facilities at once to determine whether we can produce a prototype by the end of the month.] {IF SO, STATE WHAT YOU REQUIRE FROM RECIPIENT, ex. Could you please forward to me a copy of the engineer’s specifications?}
Thanks again. I look forward to speaking with you soon.
Best regards,
It was a pleasure to have lunch with you the other day at [LOCATION, ex. Enchante]. I believe we have achieved a lot. [RECAP CONCLUSION OF DISCUSSION AND/OR STATE WHAT YOU WILL DO AS A RESULT OF MEETING, ex. I certainly agree with you that we must act immediately in order to capture significant market share. Accordingly, I will contact our production facilities at once to determine whether we can produce a prototype by the end of the month.] {IF SO, STATE WHAT YOU REQUIRE FROM RECIPIENT, ex. Could you please forward to me a copy of the engineer’s specifications?}
Thanks again. I look forward to speaking with you soon.
Best regards,
SAMPLE - THANK YOU FOR YOUR COMPLIMENTING OUR PRODUCT/SERVICE
Letter to Customer Thanking it for Complimenting Your Products/Services
I was pleased to hear that [STATE COMPLIMENT, ex. you are pleased with the results of our Magnaflux compressor at your plant in Tucson]. As you know, it is always a pleasure to serve you.
Please feel free to reach me at XXX-XXXX if I can be of any further assistance.
Best regards,
SAMPLE - THANK YOU FOR YOUR PAYMENT: NOTIFY CUSTOMER OF EARLY DISCOUNT
Letter to Customer Thanking it for Payment and Reminding it that Discounts are Given for Prompt Payment
We have just received your payment for [PRODUCT(S)/SERVICE(S), your order of five Magnaflux compressors]. Thank you for your business!
I’m certain you would be interested in a discount. If payment for your orders are received within [X] days of the invoice date, you are entitled to a [Y]% discount.
Please call me at XXX-XXXX if there is anything I can do for you.
Sincerely,
We have just received your payment for [PRODUCT(S)/SERVICE(S), your order of five Magnaflux compressors]. Thank you for your business!
I’m certain you would be interested in a discount. If payment for your orders are received within [X] days of the invoice date, you are entitled to a [Y]% discount.
Please call me at XXX-XXXX if there is anything I can do for you.
Sincerely,
SAMPLE - THANK YOU FOR YOUR PROMPT PAYMENT: PRODUCT/SERVICE
Letter to Customer Thanking it for Prompt Payment Relating to Product/Services.
We have just received your payment for [PRODUCT(S)/SERVICE(S), ex. your order of five Magnaflux compressors].
I would like you to know that I appreciate your history of prompt payment. It is customers like you who enable us, in turn, to offer you competitive prices. {MENTION WHETHER YOU WILL OFFER BONUS, ex. In appreciation, we would like to offer you a 2% discount for all invoices paid within 15 days of the invoice date.} We are pleased to have your business!
Sincerely,
We have just received your payment for [PRODUCT(S)/SERVICE(S), ex. your order of five Magnaflux compressors].
I would like you to know that I appreciate your history of prompt payment. It is customers like you who enable us, in turn, to offer you competitive prices. {MENTION WHETHER YOU WILL OFFER BONUS, ex. In appreciation, we would like to offer you a 2% discount for all invoices paid within 15 days of the invoice date.} We are pleased to have your business!
Sincerely,
SAMPLE - THANK YOU FOR YOUR ORDER
Letter to Customer Thanking it for Placing Order
We would like to thank you for your order!
[STATE PROGRESS OF ORDER, ex. Your custom Magnaflux compressor has been prepared and will be shipped on Friday.] We would like you to know that your satisfaction is our goal. If you have any problems, or if there is anything I can help you with, please do not hesitate to call me at XXX-XXXX.
{TOUT OTHER PRODUCT/SERVICE AND MENTION HOW IT CAN BENEFIT RECIPIENT, ex. Allow me to introduce a service which may be of considerable interest to you. Our Magna Maintenance’s elite maintenance program guarantees repair of all malfunctioning compressor parts within two business days. This will enable you to resume production and increase efficiency in relatively no time. Our technicians will immediately diagnose and repair your problems on-site upon notification. It will be my pleasure to give you more information on this program}
Thanks again. Please call me at XXX-XXXX if there is anything I can do for you.
Sincerely,
We would like to thank you for your order!
[STATE PROGRESS OF ORDER, ex. Your custom Magnaflux compressor has been prepared and will be shipped on Friday.] We would like you to know that your satisfaction is our goal. If you have any problems, or if there is anything I can help you with, please do not hesitate to call me at XXX-XXXX.
{TOUT OTHER PRODUCT/SERVICE AND MENTION HOW IT CAN BENEFIT RECIPIENT, ex. Allow me to introduce a service which may be of considerable interest to you. Our Magna Maintenance’s elite maintenance program guarantees repair of all malfunctioning compressor parts within two business days. This will enable you to resume production and increase efficiency in relatively no time. Our technicians will immediately diagnose and repair your problems on-site upon notification. It will be my pleasure to give you more information on this program}
Thanks again. Please call me at XXX-XXXX if there is anything I can do for you.
Sincerely,
SAMPLE - THANK YOU FOR YOUR SUGGESTION
Letter to Customer Thanking it for Making an Improvement Suggestion
Thank you for suggesting [STATE SUGGESTION, ex. layout improvements to our invoices to better enumerate the products billed.] [STATE WHAT ACTION YOU WILL OR HAVE TAKEN, ex. I have personally spoken with our computer specialist who has determined that the changes require only minor modifications to our existing software. You can expect the changes to be implemented by the end of this month.]
Since we aim at serving you to the best of our abilities, we are always interested in your suggestions. Thanks again.
Best regards,
Thank you for suggesting [STATE SUGGESTION, ex. layout improvements to our invoices to better enumerate the products billed.] [STATE WHAT ACTION YOU WILL OR HAVE TAKEN, ex. I have personally spoken with our computer specialist who has determined that the changes require only minor modifications to our existing software. You can expect the changes to be implemented by the end of this month.]
Since we aim at serving you to the best of our abilities, we are always interested in your suggestions. Thanks again.
Best regards,
SAMPLE - THANK YOU FOR YOUR INTEREST IN OUR PRODUCTS/SERVICES
Letter to Customer Thanking it for Interest in Your Products or Services
Thank you for your interest in [PRODUCT/SERVICE, ex. the Magnaflux compressor].
[MENTION WHAT REQUESTS, IF ANY, YOU WILL FULFILL, ex. As you requested, I will immediately forward to you a copy of schematics along with a price list and compatibility sheet.] [STATE ANY ADDITIONAL ACTIONS YOU WILL TAKE, ex. Allow me also to send you a color brochure which includes pictures of the installed product as well as customer testimonials.]
{IF YOU HAVE SPECIFIC KNOWLEDGE ABOUT THE RECIPIENT, STATE WHAT YOU KNOW ABOUT THE POTENTIAL CUSTOMER AND STATE THE PROBLEM WHICH YOUR PRODUCT/SERVICE SOLVES], ex. Being in the air conditioner manufacturing business, I am certain you will agree that labor comprises a large portion of your total costs. However, these large expenses reveal an opportunity.}
[TOUT PRODUCT/SERVICE BY MENTIONING HOW IT WILL BENEFIT THE POTENTIAL CUSTOMER, ex. Our Magnaflux compressor is specifically designed to reduce the amount of labor involved in the manufacturing process. Specifically, it eliminates the need for specialized lathe and tool operators required in the traditional manufacturing process.] [DO NOT GIVE AWAY ALL THE DETAILS OF YOUR PRODUCT/SERVICE; INSTEAD OFFER TO MEET OR TALK WITH THE CUSTOMER TO INFORM HIM/HER OF THE SPECIFICS]
As I understand you are a busy person, I will be happy to discuss with you, at your convenience, exactly how [STATE PRODUCT/SERVICE, ex. our Magnaflux compressor] can be of benefit to you {and your company}. You can reach me at XXX-XXXX.
I hope to speak with you soon.
Thank you for your interest in [PRODUCT/SERVICE, ex. the Magnaflux compressor].
[MENTION WHAT REQUESTS, IF ANY, YOU WILL FULFILL, ex. As you requested, I will immediately forward to you a copy of schematics along with a price list and compatibility sheet.] [STATE ANY ADDITIONAL ACTIONS YOU WILL TAKE, ex. Allow me also to send you a color brochure which includes pictures of the installed product as well as customer testimonials.]
{IF YOU HAVE SPECIFIC KNOWLEDGE ABOUT THE RECIPIENT, STATE WHAT YOU KNOW ABOUT THE POTENTIAL CUSTOMER AND STATE THE PROBLEM WHICH YOUR PRODUCT/SERVICE SOLVES], ex. Being in the air conditioner manufacturing business, I am certain you will agree that labor comprises a large portion of your total costs. However, these large expenses reveal an opportunity.}
[TOUT PRODUCT/SERVICE BY MENTIONING HOW IT WILL BENEFIT THE POTENTIAL CUSTOMER, ex. Our Magnaflux compressor is specifically designed to reduce the amount of labor involved in the manufacturing process. Specifically, it eliminates the need for specialized lathe and tool operators required in the traditional manufacturing process.] [DO NOT GIVE AWAY ALL THE DETAILS OF YOUR PRODUCT/SERVICE; INSTEAD OFFER TO MEET OR TALK WITH THE CUSTOMER TO INFORM HIM/HER OF THE SPECIFICS]
As I understand you are a busy person, I will be happy to discuss with you, at your convenience, exactly how [STATE PRODUCT/SERVICE, ex. our Magnaflux compressor] can be of benefit to you {and your company}. You can reach me at XXX-XXXX.
I hope to speak with you soon.
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