SAMPLE - RETURN PRODUCT ACKNOWLEDGEMENT: EXCHANGE ISSUED

Acknowledgement of Return of Damaged Product - Exchanged Product Issued

I am happy to exchange your [OLD PRODUCT, ex. Magnaflux compressor, model 452B] (invoice #[INVOICE NUMBER]) with [NEW PRODUCT, ex. model 542X].  [STATE HOW DIFFERENCE IN PRICE WILL BE HANDLED, ex. Since the 542X is priced $987.62 less than the 452B, I have credited your account in that amount.]

Since your satisfaction is our goal, do not hesitate to call me at XXX-XXXX if I can be of any further assisstance.

SAMPLE - RETURN PRODUCT ACKNOWLEDGEMENT: DAMAGED GOODS, CREDIT ISSUED

Acknowledgement of Return of Damaged Product - Credit Issued

I understand that your [PRODUCT, ex. Magnaflux compressor] (invoice #[INVOICE NUMBER]) was delivered in an unacceptable condition.  I will immediately issue a credit to you in the amount of $[AMOUNT], to be applied against your next bill.

I am ready to ship to you a replacement immediately and at your request.  {STATE INCENTIVE, ex. Since I am embarrassed by this matter, I will discount the replacement order by 5%}  You can reach me at XXX-XXXX.

Sincerely,

SAMPLE - RETURN PRODUCT ACKNOWLEDGEMENT: CHECK ENCLOSED, NO RETURN FEE

Acknowledgement of Return of Product Enclosing Check - No Return Fee

If you are not satisfied, we have not done our job properly.  I’m sorry that you are not pleased with [STATE PRODUCT(S) our Magnaflux compressor] (invoice #[INVOICE NUMBER]) and I will immediately process your return.

Ordinarily, we issue a credit to be used against your next invoice and, levy a [X]% [restocking / return etc.] fee to cover the costs we incur to restock and repackage the product.  Since your satisfaction is our business, I have waived the restocking fee and enclosed a check for the full amount of your return.

{ADDRESS THE REASON FOR THE RETURN AND TOUT ANOTHER PRODUCT, IF APPLICABLE, ex. I understand that operating temperature is a key concern for you.  May I take this opportunity, Mr. Smith, to suggest our R3B model?  This model will interface with your existing machinery and operate at a far lower temperature.  I will be pleased to discuss the R3B’s features with you at your request.}

Please call me at XXX-XXXX if I can serve you in any way.

Sincerely,

SAMPLE - RETURN PRODUCT ACKNOWLEDGEMENT: CHECK ENCLOSED, RETURN FEE APPLIED

Acknowledgement of Return of Product Enclosing Check - Return Fee Applied

If you are not satisfied, we have not done our job properly.  I’m sorry that you are not pleased with [STATE PRODUCT(S) our Magnaflux compressor] (invoice #[INVOICE NUMBER]) and I will immediately process your return in the amount of $[AMOUNT].  This figure includes a [X]% [restocking / return etc.] fee to cover the costs we incur to restock and repackage the product, and to maintain our competitive prices.

Ordinarily, we issue a credit to be used against your next invoice, but I know you would prefer a check.  Your satisfaction is our business.  Enclosed, please find a check in the amount of your return.

{ADDRESS THE REASON FOR THE RETURN AND TOUT ANOTHER PRODUCT, IF APPLICABLE, ex. I understand that operating temperature is a key concern for you.  May I take this opportunity, Mr. Smith, to suggest our R3B model?  This model will interface with your existing machinery and operate at a far lower temperature.  I will be pleased to discuss the R3B’s features with you at your request.}

Please call me at XXX-XXXX if I can serve you in any way.

Sincerely,

SAMPLE - RETURN PRODUCT ACKNOWLEDGEMENT: CREDIT ISSUED, RETURN FEE APPLIED

Acknowledgement of Return of Product and Confirmation of Credit Issuance - Return Fee Applied

If you are not satisfied, we have not done our job properly.  I’m sorry that you are not pleased with [STATE PRODUCT(S) our Magnaflux compressor] (invoice #[INVOICE NUMBER]).  I will immediately issue you a credit in the amount of $[AMOUNT], to be used against your next bill.  This figure includes a [X]% [restocking / return etc.] fee to cover the costs we incur to restock and repackage the product, and to maintain our competitive prices.

{ADDRESS THE REASON FOR THE RETURN AND TOUT ANOTHER PRODUCT, IF APPLICABLE, ex. I understand that operating temperature is a key concern for you.  May I take this opportunity, Mr. Smith, to suggest our R3B model?  This model will interface with your existing machinery and operate at far lower temperatures.  I will be pleased to discuss the R3B’s features with you at your request.}

Please call me at XXX-XXXX if I can serve you in any way.

Sincerely,

SAMPLE - RETURN PRODUCT ACKNOWLEDGEMENT: CREDIT ISSUED, NO RETURN FEE

Acknowledgement of Return of Product and Confirmation of Credit Issuance - No Return Fee

If you are not satisfied, we have not done our job properly.  I’m sorry that you are not pleased with [STATE PRODUCT(S) our Magnaflux compressor] (invoice #[INVOICE NUMBER]).  I will immediately issue you a credit in the amount of $[AMOUNT], to be used against your next bill.

As you may know, we usually charge a [X]% [restocking / return etc.] fee to cover the costs we incur to restock and repackage the product; however, I want to keep you satisfied.  I have waived this fee for you.

{ADDRESS THE REASON FOR THE RETURN AND TOUT ANOTHER PRODUCT, IF APPLICABLE, ex. I understand that operating temperature is a key concern for you.  May I take this opportunity, Mr. Smith, to suggest our R3B model?  This model will interface with your existing machinery and operate at far lower temperatures.  I will be pleased to discuss the R3B’s features with you at your request.}

Please call me at XXX-XXXX if I can serve you in any way.

Sincerely,

SAMPLE - ACKNOWLEDGMENT OF RECEIPT OF APPLICATION: REFERRED TO COLLEAGUE FOR RESPONSE

I acknowledge receipt of your letter and resume in application for a position at our firm.

I do not oversee hiring employees, however did review the letter and resume and I have passed them on to my colleague, [NAME OF COLLEAGUE, ex. Sara Smith], who will be reviewing them and contacting you in due course.

I wish you the best of luck with your pursuit of employment.
Yours truly,

ACKNOWLEDGMENT OF RECEIPT OF APPLICATION: RESPONSE GIVEN IN DUE COURSE

I acknowledge receipt of your letter and resume in application for a position at our company.

Your application will be reviewed by our department, and we will notify you within four weeks if we have any opportunities for you.

We thank you for your interest in our company.

 
Yours truly,