SAMPLE - RETURN PRODUCT ACKNOWLEDGEMENT: DAMAGED GOODS, CREDIT ISSUED

Acknowledgement of Return of Damaged Product - Credit Issued

I understand that your [PRODUCT, ex. Magnaflux compressor] (invoice #[INVOICE NUMBER]) was delivered in an unacceptable condition.  I will immediately issue a credit to you in the amount of $[AMOUNT], to be applied against your next bill.

I am ready to ship to you a replacement immediately and at your request.  {STATE INCENTIVE, ex. Since I am embarrassed by this matter, I will discount the replacement order by 5%}  You can reach me at XXX-XXXX.

Sincerely,