SAMPLE - RETURN PRODUCT ACKNOWLEDGEMENT: DAMAGED GOODS, REPLACEMENT SENT

Acknowledgement of Return of Damaged Product - Replacement Product Sent

I understand that your [PRODUCT, ex. Magnaflux compressor] (invoice #[INVOICE NUMBER]) was delivered in an unacceptable condition.  I will immediately ship to you a replacement.  {STATE INCENTIVE, ex. Since I am embarrassed by this matter, I will discount the replacement order by 5%.  The difference will be credited to your account}

Call me at XXX-XXXX if I may be of any other assistance.

Sincerely,