Sample - Letter Acknowledging Shipping Error and Confirming Credit to Customer’s Account
By mistake, we shipped your order (#[ORDER NUMBER]) [SHIPMENT TYPE, ex. Overnight] instead of [SHIPMENT TYPE, ex. Express] because we thought time was of key consideration. Since this is our mistake, [we have credited the difference to your account / we have enclosed a check in the amount of the difference].
Please do not hesitate to call me at XXX-XXXX if there is something I can do for you.
Sincerely,
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