SAMPLE - COMPLAINT, NO RESPONSE TO INQUIRY

When a person inadvertently ingests a poisonous substance, we are taught to act quickly.  The poison must be removed before damage is done.  Accordingly, responses to our inquiries concerning unconventional business practices demand immediate attention.

I have contacted [COMPANY] on several occasions regarding [ITEM1].  As a professional, I know this is not an insurmountable dilemma once the proper resources are dedicated.  The key is making our concern a [COMPANY] priority by giving it attention.

[COMPANY NAME]'s stance has not changed.  We still insist that [ITEM2] be [ITEM3] as soon as possible.  Let's not waste any more valuable time; your unprofessionalism is destroying any possibility of future business with [COMPANY NAME].  I hope to hear from [COMPANY]  within the next week with confirmation that the issue has been resolved to our mutual satisfaction.  You know what it feels like when  you're ignored.

Sincerely yours,