SAMPLE - COMPLAINT TO VENDORS - UNSATISFACTORY SERVICE

SAMPLE - COMPLAINT TO VENDORS - UNSATISFACTORY SERVICE

During the past [ Time period. Ex."week" ] we have [ Nature of problem. Ex. "called our service representative five times without response", or "had three nights when the offices were not cleaned", etc. ]. Have you experienced this problem with other customers?

I'm sure that this isn't the level of service you intend to provide and will remedy the situation immediately. I would like [ Nature of remedy. Ex. " the name of a person to call who is dedicated to serving our account", or "your written assurance that your cleaning crews will no longer overlook our offices", etc. ].

Please advise me on how you propose to resolve this situation as soon as possible. I look forward to hearing from you.