SAMPLE - COMPLAINING TO VENDORS - LETTER RETURNING DEFECTIVE SHIPMENT

SAMPLE - COMPLAINING TO VENDORS - LETTER RETURNING DEFECTIVE SHIPMENT

I am returning a shipment of [ Contents and order number. Ex. " six cases of Angel Hair shampoo, order #254670" ]. We cannot accept this shipment because [ Reason for refusal. Ex. "we found that all of the bottles had defective caps which leak when the bottle is turned on its side" ].

Please [ Required correction. Ex. " check your stock of caps and send us a new batch", or "replace these blue baskets with the red ones and originally ordered", etc. ].

Please advise as to when we might expect [ Corrective action. Ex. "a refund of our down payment", or "the new shipment" ].