SAMPLE - NOTIFY CUSTOMER THAT ORDER CANNOT BE PROCESSED: DISCONTINUED PRODUCT

SAMPLE - NOTIFY CUSTOMER THAT ORDER CANNOT BE PROCESSED: DISCONTINUED PRODUCT

I would like to thank you for your order of [PRODUCT(S), ex. 4 Magnaflux compressors]. 

Unfortunately, however, the [DISCONTINUED PRODUCT, ex. Magnaflux compressor] is no longer available.  [PROPOSED ALTERNATIVE, INCLUDING ITS FEATURES AND PRICE ex. It has been superseded by the new FluxMetric compressor, which features double the capacity of the Magnaflux.  At $1,260, the FluxMetric is well worth the extra $60 in price as it is designed to last longer without regular and costly  maintenance bills.]  {I have taken the liberty of enclosing [ENCLOSURES, ex. a brochure of the new FluxMetric compressor, including schematics and customer testimonials].}

Allow me to apologize for any inconveniences this may have caused you.  I am ready, however, to upgrade your order immediately to the [ALTERNATIVE PRODUCT, ex. FluxMetric] at your request.  You may reach me at XXX-XXXX.

Sincerely,