SAMPLE - REPLY TO INQUIRY ABOUT DISCONTINUED MODEL

The reason that you have been unable to find our [product and model no.], is because this model has been discontinued. We replaced it with [new model number], which offers the same fine quality that our customers have come to expect, but is [selling point].

I am enclosing a list of the stores in your area where our products can be purchased, and would like to thank you for choosing our product.

Thank you very much for the interest you have exhibited in our products.  If we can be of any more assistance to you, please call upon our office at any time.